❓ Frequently Asked Questions (FAQ)

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🚚 Shipping

Q: How much is delivery?
A: We offer free UK shipping on orders over £30. Orders under £40 are charged at £2.99 for standard delivery.

Q: How long will my order take to arrive?
A: Standard UK delivery takes 2–4 working days. Express shipping is also available.

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🔄 Returns & Refunds

Q: Can I return my item?
A: Yes. You can return most items within 14 days if they are unused and in their original condition. Some exceptions apply (e.g. personalised products, earrings).

Q: How do I request a refund?
A: Email us at 📧 customerservice@e-malleco.uk with your order number and we’ll guide you through the process.

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💳 Payments

Q: What payment methods do you accept?
A: We accept all major debit/credit cards, PayPal, and other secure checkout options available via Shopify Payments.

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🌱 Products & Sustainability

Q: Are your products eco-friendly?
A: Yes — all of our items are carefully chosen for their sustainable materials, ethical sourcing, and reusability.

Q: Why do some handmade items look slightly different?
A: We work with artisans and natural materials, so each product is unique. Variations in size, colour, or grain add to their character and individuality.